Terms of service
Last updated: 17 October 2026
1. About us
This website is operated by NIVYLO LTD, registered in UK under company number 17422019.
Registered office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: hello@nivylo.com
VAT registration number, if applicable: GB528583362
These terms apply to purchases made by consumers through our online store. Any separate terms for business purchases must be agreed before the order is accepted.
2. Placing an order
Please check your items, quantities, delivery address and contact details before placing your order. You must be authorised to use the payment method provided.
After checkout, we will send an email acknowledging receipt of your order. This acknowledgement does not itself mean that we have accepted your order.
Your order is accepted, and a contract is formed, when we send an email confirming dispatch.
If we cannot accept your order because an item is unavailable, payment cannot be authorised, or there is an error in the listing, we will explain this and promptly refund any payment taken for the affected items.
We will not substitute a materially different product without your agreement.
3. Product information
Products will match their descriptions and meet applicable legal standards for quality and fitness for purpose.
Please check the specifications, dimensions and compatibility information before ordering. Contact us if you need help confirming suitability.
Product photographs are illustrative. Colours may vary slightly between screens, but this does not affect your rights if the goods supplied differ materially from their description.
The condition of each product, including whether it is new or refurbished, will be stated on its listing.
4. Prices and payment
Prices are displayed in pounds sterling (GBP). Consumer prices include VAT where applicable. Delivery charges and the total amount payable are shown before you complete your purchase.
Available payment methods are shown at checkout.
If we discover a pricing error before accepting your order, we will contact you. You may choose whether to proceed at the correct price or cancel for a full refund. We will not charge an increased price without your agreement.
Price changes do not affect orders we have already accepted.
5. Delivery
Available delivery options, charges, restrictions and estimated times are shown at checkout and explained in our Shipping Policy.
Unless we agree otherwise, goods will be delivered within 30 days after the contract is formed.
If delivery is delayed, we will contact you. Your statutory rights to cancel because of late delivery remain unaffected.
Goods remain our responsibility until they come into your physical possession, or that of a person you nominate to receive them. Different rules may apply if you independently appoint a carrier that we did not offer.
If your order is missing, damaged or incorrectly delivered, email hello@nivylo.com with your order number.
6. Cancellations and returns
For most goods purchased online, consumers can cancel without giving a reason within 14 days after the day they receive the goods. Legal exceptions apply to certain products.
To cancel your order or request a return, email hello@nivylo.com with your order number and a clear statement that you wish to cancel. We will provide the return address and the necessary steps to return your items. Your statutory cancellation does not depend on our approval.
After notifying us, you must return the goods within 14 days, unless we agree to collect them.
Our Return and Refund Policy explains return costs, permitted handling, exceptions and refund arrangements. Nothing in that policy restricts your statutory rights.
7. Faulty or incorrect products
If goods are faulty, damaged on arrival, incorrect or not as described, contact hello@nivylo.com.
Depending on the circumstances, you may be entitled to a refund, repair, replacement or price reduction under UK consumer law.
Any manufacturer’s warranty is additional to your statutory rights. You do not have to rely solely on the manufacturer to resolve a problem for which we are legally responsible.
8. Our responsibility to you
We are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.
We do not exclude or limit liability where doing so would be unlawful. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and breaches of your statutory consumer rights.
If an event outside our reasonable control affects an order, we will contact you and take reasonable steps to minimise its impact. This does not remove your rights concerning delivery, cancellation or refunds.
9. Use of our website
You must not use this website for unlawful or fraudulent purposes, introduce malicious software, or attempt to gain unauthorised access to our systems.
Website content belongs to NIVYLO LTD or its respective owners and licensors. You may view and use it for personal shopping purposes. Other use requires permission unless permitted by law.
10. Personal information
We handle personal information as explained in our Privacy Policy, including information needed to process payments, fulfil orders and provide customer support.
11. Changes to these terms
We may update these terms for future purchases. The version available when you place your order will apply to that order unless we agree otherwise with you.
12. Complaints
Email hello@nivylo.com with your order number and details of your complaint. We will investigate and work with you to resolve the issue.
13. Applicable law
These terms are governed by the laws of England and Wales. If you are a consumer living elsewhere in the UK, you retain the protection of mandatory laws applicable where you live.
You may bring proceedings in the courts of the UK jurisdiction in which you live. Nothing in these terms restricts that right.